Refund Policy

1. Who processes payments

Paddle.com is the Merchant of Record for our orders and handles returns and refund processing. Refunds, where approved, are returned through Paddle to the original payment method. Mitra by BrainWise is provided by Brainwise Solutions.

2. What can be refunded

• First-time subscription purchase: refundable within 7 days of purchase if the credits associated with that purchase have not been used.
• Credit packs: refundable within 7 days of purchase if none of the purchased credits have been used.
• Subscription renewals: generally not refundable, except for billing errors, duplicate charges, where required by applicable law or applicable Paddle terms, or another exception we specifically approve.

Every request is reviewed manually. Applicable law and Paddle's terms take precedence over this policy. Cancelling a subscription (see our Cancellation Policy) does not by itself trigger a refund, and a refund does not automatically reverse or adjust credits already granted or used.

3. Failed generations

Separately from refund policy: when an AI generation request fails on Mitra's side after credits were reserved for it, the system is designed to release (refund) those credits back to your account automatically as a technical matter — this is a product behavior, not a monetary refund of a payment. If you believe credits were charged for a failed generation and not returned, contact support with the campaign details.

4. Contact

For any billing or refund question, email support@brain-wise.com with your account email and payment details.